The shipping policy is only applicable for ready to ship items. Please be aware that the contract we have with the courier company entitles delivery to be tried to the receiver location 2 to 3 times in case of any delivery issues for both domestic and international. This has been enabled to benefit our customers to receive the parcel at any cost. But beyond the specified limit of trying to deliver the parcel at the mentioned address by the customer, the parcel shall be retained at the courier company for pickup by the customer themselves. Again, retainment of the parcel at the courier office after multiple unsuccessful deliveries depends on the location and the courier service and cannot be guaranteed. It will nevertheless be shipped back to us, so we can reship to your address but the return and the reshipping costs are to be borne at your end and a refund cannot be given in such cases. The customer is requested to provide an address where someone would be available to collect the parcel during courier service normal working hours to avoid delivery failures. On account of failure, they may reach out to us for the address of the courier office to collect the same as well if the courier office has retained the parcel.

For International Couriers we have all shipping costs for almost 80+ countries updated on the website, there are certain remote locations/International surcharges which could be charged extra owing to remote location charges/additional charges and might be levied on customer before shipping out the parcels. All shipping costs are weight dependent and you will be able to see the shipping charges by adding items to your cart, selecting your country and performing a checkout. Also, please do not change your address from what is provided on the orders with international courier partners without informing us right before the delivery timeline/after the package is dispatched as it might levy extra charges which has to be born at your end.

Working days – Days excluding Weekends, National and Local holidays

Please mail us at sales@sajhotels.com

Contact -  +91 9447156000 (Available between Mon-Fri – 10am to 6pm IST)